[{"data":1,"prerenderedAt":99},["ShallowReactive",2],{"blog-article-Be-ready-for-disruptions-5-tips":3},{"id":4,"title":5,"slug":6,"cover":7,"date":8,"reading_time":9,"recommended_articles_title":10,"tags":11,"sections":18,"recommended_articles":98},16,"Be ready for disruptions – 5 tips","Be-ready-for-disruptions-5-tips","2f3cdbe7-de13-475e-8935-89f0aa1ea6e8","2026-02-16T12:13:00",11,"Recommended Articles",[12,15],{"id":13,"name":14},8,"Operations",{"id":16,"name":17},14,"Growth",[19,26,31,37,42,47,52,57,61,66,71,75,80,85,89,94],{"id":20,"type":21,"sort":22,"title":23,"content":24,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":25},98,"text",1,null,"\u003Cp>Sometimes things break unexpectedly: \u003Cem>Power goes out in your office\u003C\u002Fem>, \u003Cem>the internet goes down\u003C\u002Fem>, \u003Cem>the Wi-Fi router fails\u003C\u002Fem>, or \u003Cem>someone can’t log into the system from their phone\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>In passenger transport, the \u003Cstrong>cost of a disruption is missed rides, angry passengers, and reputational damage.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The good news:\u003C\u002Fstrong> You can prepare in advance. In iTransfers, it’s a combination of settings + a simple action plan so even during a disruption your team can see critical details and knows who does what.\u003C\u002Fp>",[],{"id":27,"type":21,"sort":28,"title":29,"content":23,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":30},99,2,"Solution №1. Automated notifications",[],{"id":32,"type":33,"sort":34,"title":23,"content":23,"image":35,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":36},100,"image",3,"9f785896-4532-41f7-9d9c-74c7ad704025",[],{"id":38,"type":21,"sort":39,"title":23,"content":40,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":41},101,4,"\u003Cp>When Last minute changes appear, operations often \u003Cem>come to a halt\u003C\u002Fem> because there’s no up-to-date information: \u003Cstrong>who is travelling, where the passenger is, what changed, who to call, what’s confirmed.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What iTransfers gives you\u003C\u002Fstrong>\u003Cstrong>\u003Cbr>\u003C\u002Fstrong>In iTransfers, key events across \u003Cstrong>Orders\u003C\u002Fstrong> and \u003Cstrong>Rides\u003C\u002Fstrong> are automatically duplicated into channels that remain accessible even during a disruption:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Email notifications\u003C\u002Fstrong> the most reliable “backup channel”\u003C\u002Fli>\n\u003Cli>\u003Cstrong>In-browser notifications\u003C\u002Fstrong> inside the system + the Notifications bell\u003C\u002Fli>\n\u003Cli>Notifications in the \u003Cstrong>Driver\u003C\u002Fstrong> and \u003Cstrong>Passenger apps\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>What you can configure – flexibly, by roles and scenarios.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>By status \u003C\u002Fstrong>to keep your finger on the pulse:\u003Cbr>– Order: New → In progress → Completed\u002FClosed\u002FCanceled\u003Cbr>– Ride: Not accepted → Accepted → On the way → On-site → With passenger → Completed\u002FCanceled\u003Cbr>\u003Cbr>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>By Ride parameter changes \u003C\u002Fstrong>(the most common cause of chaos) \u003Cstrong>:\u003C\u002Fstrong> time\u002Fdate, route, assignee, vehicle class, price\u002Fadd-ons, etc.\u003Cbr>\u003Cbr>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>By overtime \u003C\u002Fstrong>(Hourly rent)\u003Cstrong> :\u003C\u002Fstrong> when overtime starts, that’s immediate cost and a potential expectations conflict with the client.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>\u003Cstrong>Why this is actually useful – not “more spam”\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>In change emails you clearly see \u003Cstrong>“before → after”\u003C\u002Fstrong> (understand the update fast without logging in)\u003C\u002Fli>\n\u003Cli>Your team can keep working via email even if they can’t access the system\u003C\u002Fli>\n\u003Cli>Less dependence on one dispatcher who keeps everything in their head\u003C\u002Fli>\n\u003Cli>It’s standard practice: during disruptions it’s critical to have a clear way to inform staff\u002Fclients\u002Fpartners.\u003C\u002Fli>\n\u003C\u002Ful>",[],{"id":43,"type":21,"sort":44,"title":45,"content":23,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":46},102,5,"Solution №2. Roles & Permissions.",[],{"id":48,"type":33,"sort":49,"title":23,"content":23,"image":50,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":51},103,6,"90c71cb5-67a4-4237-83a1-07087523e664",[],{"id":53,"type":21,"sort":54,"title":23,"content":55,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":56},104,7,"\u003Ch3>\u003Cstrong>Don’t depend on one person\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp>A disruption often overlaps with human factors: the key dispatcher isn’t on shift, the manager is on vacation, or the “backup” person doesn’t have the right access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What iTransfers gives you\u003C\u002Fstrong>\u003Cstrong>\u003Cbr>\u003C\u002Fstrong>iTransfers has \u003Cstrong>Roles & Permissions:\u003C\u002Fstrong> you create roles that match your workflows and assign access in advance so that in an emergency:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>At least 2 people can take over dispatching \u002F Order changes\u003C\u002Fli>\n\u003Cli>Access is based on job duties – not \u003Cstrong>“full access for everyone”\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>People can work from a phone\u002Flaptop (not tied to one office PC)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>How it works – in simple terms\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Role = a set of permissions.\u003C\u002Fstrong> What you can view\u002Fcreate\u002Fedit\u002Fdelete.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Permissions are configured by modules:\u003C\u002Fstrong> Orders, Rides, Shifts, Partners, Finance,\u003Cstrong> \u003C\u002Fstrong>Reports, Settings, etc.\u003C\u002Fli>\n\u003Cli>Inside each module you \u003Cstrong>configure granular actions:\u003C\u002Fstrong> For example, in \u003Cstrong>Rides\u003C\u002Fstrong> you can separately allow assigning a supplier\u002Fdriver, changing statuses, working with expenses, approving overtime, etc.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cem>This is the classic RBAC model (role-based access control): access is granted through roles, not “manual chaos for each person”.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Business value\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Operational continuity: there’s always a \u003Cem>“second pilot”\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>Fewer mistakes and risks: permissions are limited (e.g., an intern can’t delete rides)\u003C\u002Fli>\n\u003Cli>Faster onboarding: assign a role and the person is ready to work\u003C\u002Fli>\n\u003C\u002Ful>",[],{"id":58,"type":21,"sort":13,"title":59,"content":23,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":60},105,"Solution №3. Offline copy of rides",[],{"id":62,"type":33,"sort":63,"title":23,"content":23,"image":64,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":65},106,9,"e4b36653-b895-4afe-b6bf-3ff32c69b061",[],{"id":67,"type":21,"sort":68,"title":23,"content":69,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":70},107,10,"\u003Ch3>\u003Cstrong>Excel export + printing a “today’s plan”\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp>When everything goes down, you don’t need fancy dashboards, you need a simple table for today: \u003Cstrong>who goes where, at what time, contacts, notes, route, vehicle class, and the assigned driver\u002Fsupplier with their contacts.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What iTransfers gives you\u003C\u002Fstrong>\u003Cstrong>\u003Cbr>\u003C\u002Fstrong>In iTransfers you can export \u003Cstrong>Orders\u003C\u002Fstrong> and \u003Cstrong>Rides\u003C\u002Fstrong> to Excel:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Export \u003Cstrong>everything\u003C\u002Fstrong> or export using \u003Cstrong>filters\u003C\u002Fstrong> (date\u002Fcity\u002Fclient\u002Fproject\u002Fstatuses\u002Fassignee, etc.)\u003C\u002Fli>\n\u003Cli>Receive the file \u003Cstrong>by email\u003C\u002Fstrong> or download it via a link from \u003Cstrong>Notifications\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>What’s inside the Excel? What really helps offline\u003C\u002Fstrong>\u003Cstrong>\u003Cbr>\u003C\u002Fstrong>It includes the information dispatchers actually need:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Order ID \u002F Ride ID, statuses\u003C\u002Fli>\n\u003Cli>Date\u002Ftime, service, vehicle class\u003C\u002Fli>\n\u003Cli>Route and stops, notes\u003C\u002Fli>\n\u003Cli>Passengers contacts\u003C\u002Fli>\n\u003Cli>Drivers contacts\u003C\u002Fli>\n\u003Cli>Partners contacts\u003C\u002Fli>\n\u003Cli>Flight details (if any), additional services, etc.\u003C\u002Fli>\n\u003C\u002Ful>",[],{"id":72,"type":21,"sort":9,"title":73,"content":23,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":74},108,"Solution №4. Build an emergency communication plan",[],{"id":76,"type":33,"sort":77,"title":23,"content":23,"image":78,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":79},109,12,"f57762cf-3e39-4c1f-a8de-4df94faea1e8",[],{"id":81,"type":21,"sort":82,"title":23,"content":83,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":84},110,13,"\u003Ch3>\u003Cstrong>Group chat + a printed contacts list\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp>When the internet or power is down in the office, internal communication becomes even more important. Create a plan that includes:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>A \u003Cstrong>group chat \u003C\u002Fstrong>or messaging platform (e.g., WhatsApp, Microsoft Teams, etc.) for urgent updates\u003C\u002Fli>\n\u003Cli>A printed\u002Fshared \u003Cstrong>contact list\u003C\u002Fstrong> for all drivers, key clients, and partners\u003C\u002Fli>\n\u003Cli>Clear roles: who contacts whom and who makes decisions in the moment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Pro tip:\u003C\u002Fstrong> include this in dispatcher or customer support onboarding so everyone knows the plan before an emergency happens.\u003C\u002Fp>",[],{"id":86,"type":21,"sort":16,"title":87,"content":23,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":88},111,"Solution №5. Run a “simulated outage”",[],{"id":90,"type":33,"sort":91,"title":23,"content":23,"image":92,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":93},112,15,"7824fbd3-14ce-456b-b2d2-96e5ea33d8db",[],{"id":95,"type":21,"sort":4,"title":23,"content":96,"image":23,"caption":23,"caption_variant":23,"quote_text":23,"quote_author":23,"table_data":23,"table_variant":23,"callout_variant":23,"callout_title":23,"callout_text":23,"callout_text_position":23,"cards_layout":23,"cards":97},113,"\u003Ch3>\u003Cstrong>Every 6–12 months\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp>Add to your standard procedures:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>What to do\u003C\u002Fstrong> when power\u002Finternet goes down\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Where to find\u003C\u002Fstrong> the ride\u002Fcontact lists\u003C\u002Fli>\n\u003Cli>\u003Cstrong>How to log changes\u003C\u002Fstrong> manually and how to \u003Cem>“catch up”\u003C\u002Fem> the system after recovery\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>And every 6–12 months run short drills:\u003C\u002Fstrong>\u003Cstrong>\u003Cbr>\u003C\u002Fstrong>Print\u002Fexport rides for the day → turn off Wi-Fi → let the on-duty dispatcher follow the plan → do a debrief.\u003C\u002Fp>",[],[],1793986664995]