[{"data":1,"prerenderedAt":145},["ShallowReactive",2],{"blog-article-5-rules-for-working-with-suppliers":3},{"id":4,"title":5,"slug":6,"cover":7,"date":8,"reading_time":9,"recommended_articles_title":10,"tags":11,"sections":20,"recommended_articles":144},20," 5 rules for working with suppliers without SLA chaos","5-rules-for-working-with-suppliers","d2a02b52-8f69-4d34-a34e-71e93f10763a","2026-04-07T13:12:00",13,"Recommended Articles",[12,15,17],{"id":13,"name":14},8,"Operations",{"id":9,"name":16},"Partners",{"id":18,"name":19},12,"Automation",[21,28,34,40,45,51,56,61,65,70,76,81,85,89,94,99,104,109,114,119,124,129,134,139],{"id":22,"type":23,"sort":24,"title":25,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":27},166,"text",1,"5 rules and 5 iTransfers tools to eliminate manual suppliers and bring ride control back to your team.",null,[],{"id":29,"type":23,"sort":30,"title":31,"content":32,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":33},167,2,"What is the main problem when working with suppliers?","\u003Cp>The most vulnerable part of a transport company’s operations is controlling a ride after it has been handed over to a partner.\u003C\u002Fp>\n\u003Cp>Not because the partner is bad. But because the handoff of responsibility is poorly structured. The moment a ride is passed to a supplier, you lose control over it.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>That is when the “blind spot” begins:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ride statuses live across chats, Excel sheets, emails, and someone’s memory\u003C\u002Fli>\n\u003Cli>Your dispatcher does not know the partner’s exact status or ETA\u003C\u002Fli>\n\u003Cli>If the passenger is delayed, someone has to manually call the partner’s driver to pass the update along\u003C\u002Fli>\n\u003Cli>At the end of the month, your team spends hours reconciling Excel files to understand who owes what to whom – and often finds out that the ride was barely profitable or even unprofitable\u003C\u002Fli>\n\u003C\u002Ful>",[],{"id":35,"type":23,"sort":36,"title":37,"content":38,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":39},168,3,"What are the business consequences?","\u003Cp>\u003Cstrong>The main consequences are:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The business becomes harder to scale\u003C\u002Fli>\n\u003Cli>Supplier driver mistakes negatively affect your contracts and VIP client loyalty\u003C\u002Fli>\n\u003Cli>When disruptions happen, it becomes much harder to understand what actually went wrong\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>This is exactly where the \u003Cstrong>chaos usually begins:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The dispatcher loses control over driver assignments\u003C\u002Fli>\n\u003Cli>The partner is working with outdated route or pickup time details\u003C\u002Fli>\n\u003Cli>The passenger calls your team instead of the partner’s team\u003C\u002Fli>\n\u003Cli>Passenger waiting time is not recorded properly\u003C\u002Fli>\n\u003Cli>When it is time to reconcile with both the client and the supplier, there is no transparent history of changes.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>The result is predictable:\u003C\u002Fstrong> lower client trust, more calls and stress for your team, and lost profit for the business.\u003C\u002Fp>",[],{"id":41,"type":23,"sort":42,"title":43,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":44},169,4,"5 rules worth implementing",[],{"id":46,"type":47,"sort":48,"title":26,"content":26,"image":49,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":50},170,"image",5,"e871f7c9-4120-4f84-bb4c-da42ab655734",[],{"id":52,"type":23,"sort":53,"title":26,"content":54,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":55},171,6,"\u003Cp>If you work with subcontractors, here are \u003Cstrong>5 rules worth implementing.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>1. Split ride responsibility clearly with the supplier\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>At every stage, there must be a clearly defined responsible party – who is in control of the ride right now.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>2. Keep one source of truth\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Pickup time changes, ride status updates, route adjustments, passenger comments, waiting time, and other changes often come from multiple sources: calls, chats, spreadsheets, and emails. Keep everything in one shared operational space.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>3. Define response rules before an incident happens\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Decide who sends the alert if the driver is running late\u003C\u002Fli>\n\u003Cli>Decide who informs the passenger\u003C\u002Fli>\n\u003Cli>Decide who updates the client, where, and how\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Until this is clear, SLA compliance is at risk.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>4. Maintain a transparent update history\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>When a dispute happens, saying “we told them” is not enough. Define control points, record changes, and track who made them.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>5. Control ride cost changes\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>If supplier cost, paid waiting time, or extra services are added later, margin visibility becomes distorted. In some cases, it may be lost completely. Capture ride cost changes as they happen.\u003C\u002Fp>",[],{"id":57,"type":23,"sort":58,"title":59,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":60},172,7,"When is automation needed?",[],{"id":62,"type":47,"sort":13,"title":26,"content":26,"image":63,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":64},173,"25f0d7fd-f81e-428a-a897-5ce859739cc2",[],{"id":66,"type":23,"sort":67,"title":26,"content":68,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":69},174,9,"\u003Cp>You can start implementing these rules manually.\u003C\u002Fp>\n\u003Cp>But as operations grow, most teams hit the same wall: \u003Cstrong>controlling service delivery through chats and spreadsheets becomes impossible.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Building scalable processes takes time and resources. Using ready-made tools makes that easier and helps take your company to the next level.\u003C\u002Fp>\n\u003Cp>Here is what you can get with the right setup:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Synchronized ride data\u003C\u002Fli>\n\u003Cli>Up-to-date statuses\u003C\u002Fli>\n\u003Cli>Notifications\u003C\u002Fli>\n\u003Cli>Change history\u003C\u002Fli>\n\u003Cli>Shared control between your team and the supplier.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>\u003Cstrong>What benefits does the business get?\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp>If the process is structured properly, it gives you:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Fewer SLA breaches\u003C\u002Fli>\n\u003Cli>One reliable source of truth\u003C\u002Fli>\n\u003Cli>Faster and more efficient dispatch operations\u003C\u002Fli>\n\u003Cli>Clear visibility into costs and service quality\u003C\u002Fli>\n\u003Cli>A stronger operational standard as you scale\u003C\u002Fli>\n\u003C\u002Ful>",[],{"id":71,"type":23,"sort":72,"title":73,"content":74,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":75},175,10,"How does iTransfers help bring order to supplier operations?","\u003Cp>Working with suppliers should not feel any different from working with your own fleet. That is why we built tools that ensure fast, transparent delivery of up-to-date information between clients, suppliers, and service operators.\u003C\u002Fp>",[],{"id":77,"type":23,"sort":78,"title":79,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":80},176,11,"1. Auto-assignment",[],{"id":82,"type":47,"sort":18,"title":26,"content":26,"image":83,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":84},177,"63b69508-5f98-4f44-8923-ebebd3135fe2",[],{"id":86,"type":23,"sort":9,"title":26,"content":87,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":88},178,"\u003Cp>No more copy-pasting across chats, spreadsheets, emails, and endless calls with dozens of subcontractors:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>“Can you quote this ride?”\u003C\u002Fli>\n\u003Cli>“Do you have vehicles available for…?”\u003C\u002Fli>\n\u003Cli>“Do you operate in this city?”\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>iTransfers suggests or assigns the priority partner in seconds based on ride details, pricing rules, and partner availability.\u003C\u002Fp>",[],{"id":90,"type":23,"sort":91,"title":92,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":93},179,14,"2. Live location tracking",[],{"id":95,"type":47,"sort":96,"title":26,"content":26,"image":97,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":98},180,15,"d190e844-72f5-4a55-be4e-fbf0caec055a",[],{"id":100,"type":23,"sort":101,"title":26,"content":102,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":103},181,16,"\u003Cp>Drivers working through our platform use the \u003Cstrong>Driver App\u003C\u002Fstrong>. That gives your dispatcher visibility into the driver’s location in real time.\u003C\u002Fp>\n\u003Cp>If the driver is running late, the system highlights the SLA risk so your team can act before the client files a complaint.\u003C\u002Fp>",[],{"id":105,"type":23,"sort":106,"title":107,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":108},182,17,"3. Continuous data synchronization",[],{"id":110,"type":23,"sort":111,"title":26,"content":26,"image":112,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":113},183,18,"fafc90fa-9fe7-4243-afa7-81a312d62f09",[],{"id":115,"type":23,"sort":116,"title":26,"content":117,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":118},184,19,"\u003Cp>If a ride is rescheduled, or the route, pickup time, passenger details, or other trip data changes, all users see the updated information in the system. Drivers receive push notifications, and when needed, the system can send email notifications to everyone involved.\u003C\u002Fp>\n\u003Cp>Your dispatcher no longer has to act as a human call center.\u003C\u002Fp>",[],{"id":120,"type":23,"sort":4,"title":121,"content":26,"image":122,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":123},185,"4. Control Center","61dff146-dd03-4650-85d3-6d0314cd571a",[],{"id":125,"type":23,"sort":126,"title":26,"content":127,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":128},186,21,"\u003Cp>Responsibility zones are configured through a role-based system: each role defines access to information and the actions available to that user. This makes it possible to distribute tasks transparently across everyone involved in the process.\u003C\u002Fp>\n\u003Cp>All user actions from account managers and dispatchers to drivers are recorded in the history of each ride, giving you full visibility and a reliable basis for analysis.\u003C\u002Fp>\n\u003Cp>The Control Center provides the tools needed to build and standardize the control process from driver assignment all the way to ride completion.\u003C\u002Fp>",[],{"id":130,"type":23,"sort":131,"title":132,"content":26,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":133},187,22,"5. Margin analysis",[],{"id":135,"type":47,"sort":136,"title":26,"content":26,"image":137,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":138},188,23,"aa7632b7-5542-46a5-bd81-625c1e78676b",[],{"id":140,"type":23,"sort":141,"title":26,"content":142,"image":26,"caption":26,"caption_variant":26,"quote_text":26,"quote_author":26,"table_data":26,"table_variant":26,"callout_variant":26,"callout_title":26,"callout_text":26,"callout_text_position":26,"cards_layout":26,"cards":143},189,24,"\u003Cp>In just a couple of clicks, you get the reports you need: actual margin for every outsourced booking and the exact settlement amount owed to each partner. \u003Cstrong>Financial control – on autopilot.\u003C\u002Fstrong>\u003C\u002Fp>",[],[],1793986664995]